FREE SHIPPING ON ALL ORDERS OVER $75!

Frequently Asked Questions

Shopping Information

What Shipping Methods Are Available?

We offer various shipping methods for your orders. One is regular shipping, which will take upto 20-25 working day, other is Express Delivery, that will take 2-5 working days worldwide. If you need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page.You can modify your shipment date and even expedite your Bean Box by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm PST daily. Any orders placed after 12pm will ship the following day.

How Long Will It Take To Get My Package?

Express Shipping will take upto 2-5 working days whereas, regular shipping can take upto 20-25 working days depending upon your country.

Do You Ship Internationally?

We respect instructions given by our client upon check out about shipping, otherwise, if no specific instruction has been made upon checkout, we ship via regular air mail cargo or express courier service around the globe with multiple affiliated courier and cargo companies in different regions.

What is the basic requirement for placing an order?

In order to shop with us, you need to:

  • be at least 16 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

Payment Information

How Long Will It Take To Get My Package?

Depending upon your adopted shipping method, customs clearence in your country and other factors, delivery can take upto 25 working days.

What Payment Methods Are Accepted?

We accept various payment methods, including Cash on delivery (in specific regions), Payment via PayPal, Direct Bank Transfer, Payment via Debit / Credit card with Secure SSL or through western union / Money Gram.

Is Buying On-Line Safe?

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Do You Ship Internationally?

Yes, We ship worldwide through regular mail, cargo and express delivery services.

 

How do I place an Order?

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Do I need an account to place an order?

We encourage you to create an account with us that may benifit you for getting promo codes and discounts after a certain time. but it is not mendatory to create an account with us.

Who should I to contact if I have any queries?

Our Customer support team is always there to help you out, feel free to contact us via our social media accounts, WhatsApp, Email or direct call/text messages. you can find basic contact info from here.

How Can I Cancel Or Change My Order?

Soon after you place an order with us, our support team stay in touch with you on every step of your order, you can notify us if you change your mind or cancel it within a certain time depending upon your adopted shipping delivery method. 

How Do I Track My Order?

We notify every step of your order on your email with a notification service, moreover, you can directly track your order from following link https://shaahshop.com/track-your-order.

How Can I Return a Product?

Check out our returns and refunds policy here.

Returning an unwanted item?

We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original, safe and unused condition, we accept returns, subject to the rules below.

If you return an item requesting a refund within 28 days of receiving it, we’ll give you a full refund for the item by way of the original payment method.

If you return an item requesting a refund within 29 and 45 days of receiving it, we’ll give you an shaahshop gift voucher for the amount equivalent to the price you paid for the item.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Delivery costs and proof of postage
Depending on the options available in your country, you’ll be responsible for the cost of returning any items.  We strongly recommend you get proof of postage.

Keep it clean
Some items can’t be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, makeup/Face + Body products or any items marked with a ‘+’ next to the product name, please do not remove the original wrapping/seal for hygiene reasons.

Original condition
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).

Fair use
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal ShaahShop customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

This doesn’t affect your statutory rights.

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What is your privacy policy?

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

At ShaahShop, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.